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> DUTCH SPEAKING QUALITY ANALYST, DUTCH SPEAKING QUALITY ANALYST
Bulwork
коментар Nov 14 2012, 19:33
Коментар #1


Потребител

Група: Редовни
Коментари: 146
Регнат: 29-January 07
Име: Bulwork Bulgaria LTD
Пол: Мъж



Bulwork® is the first IT/BPO recruitment agency in Bulgaria. The company has established a reputation for delivering high quality services to both candidates and clients.

Our client is an international consulting company offering IT solutions for companies all over the world. The company is known for its high-quality products and services which are used by private companies and European institutions. Now it is looking to recruit reliable and communicative person for its office in Sofia on the position:


DUTCH SPEAKING QUALITY ANALYST


Main responsibilities:

- Manage account’s knowledge and identify areas where the required technical or procedural knowledge is missing
- Build knowledge content, coordinate knowledge changes and implement the changes for all delivery teams (process and technical knowledge)
- Review ticket history to identify opportunities of improvement
- Maintaining training curriculum up-to-date and for building new modules when required
- Keep a constant commitment on improving the functionality of the Knowledge Management tools

Main requirements:

- Previous experience in a Help Desk / Service Desk environment, preferably in the IT field
- Proficient command of DUTCH language, both verbal and written
- Excellent command of ENGLISH language
- IT background - to be able to analyze and create technical materials / reports
- Knowledge of call logging tools, such as ServiceCenter or BMC Remedy

Advantages:

- Knowledge of ITIL processes
- Experience on the Knowledge Management field or related areas
- Experience in using tools such as RoboHelp, Life Ray and Right Now console

The company can offer you:

- An opportunity to gain professional experience in an international environment
- Good remuneration package
- Training and certification in ITIL Foundations
- Excellent working atmosphere.

If you are interested in this offer, please send your CV in English!

Confidentiality of all applications is assured! Only short-listed candidates will be contacted! The candidates do not pay any taxes to the agency – the services are FREE OF CHARGE!!!

Bulwork Company LTD - IT Recruitment Agency (license No 1363 from 24.10.2011 from MLSP exp. 24.10.2016)
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